Here are instructions to clear your browser's cache and cookies: Your browser or connection to your TV provider may need to be refreshed. When I try to sign in, I'm being looped back to sign in again. Please visit this article for additional steps you can take to update your browser settings: I'm having trouble signing in to my TV provider. Please check your browser settings to ensure that cookies and cross-browser tracking are both allowed. Please switch to a standard browser window and try playback again.Ģ) Allow Cookies & Enable Cross-browser Tracking:Ĭertain browser features need to be enabled to allow the communication needed between our website and your TV provider. The website may not be able to properly connect to your TV provider if you are using a private or incognito web browser window. If you are not receiving any error messages, but the website's video player is blank or will not play, please use the following playback troubleshooting guide:ġ) Ensure That You Are Not Using a Private or Incognito Browser Window Very strict browser security settings, content filters, ad blocker extensions and connecting through a VPN may cause issues with viewing. Disable your pop-up blocker for our site if you are having any trouble accessing content.īrowsers and operating systems not listed here may work fine, but aren't fully supported by us. Some pages and/or features may appear as pop-up modules.Javascript should be enabled, cookies should be accepted, and cross-browser tracking should be enabled. Web Browsers: Current versions of Safari, Firefox, Google Chrome or Microsoft Edge.Operating Systems: Windows 10 or above Mac OS 10.12 or above.Territories to access the HISTORY website. If you are receiving an error message that you are not authorized to view a video, that there has been an authentication error, or that you need to re-authenticate, please start here: Why am I receiving a message that I am 'not authorized' to view videos?
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